FAQ: Handmade Getaway, a book by Karyn Valino & Jacqueline Sava
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are all the books First Edition regardless of reward level?

Yes. All copies pre-ordered through Kickstarter will be from our special hand-numbered First Edition!

Last updated: February 01, 2018 17:39

Is the Meadow Quilt Class with Lizzy House all inclusive?

Yes! The Meadow Quilt Class rewards includes 15 books, plus Lizzy's class fee, travel, logistics etc. You just need to provide snacks, and enthusiam! We will arrange a time together with Lizzy once the reward is chosen. The timeframe is within a year, after September 2018. Thanks!

Last updated: February 02, 2018 11:39

Tell me more about this 'Maker's luck' Ultimate Getaway and how me and my friends split it?

Great question! It's pretty simple actually. With Kickstarter, one person has to put down a credit card, to secure a pledge, so you'd have to sort out the $10K between yourselves if you are sharing the costs between 10 people. Don't worry, the card isn't charged until our campaign is successfully funded on March 6th, so you have lots of time to rally your gang. Kickstarter (rightly so) need one person accountable for the finances.

From a timing standpoint, we will coordinate a time with Maker's Luck and the group, after the campaign ends. The getaway won't take place before September 2018, but does not specifically have to be in September. They are quite flexible, with recommendations based on seasonality and weather. We just had to put a start date in Kickstarter, for the system. As soon as the reward is taken and the overall campaign ends successfully, we will start the conversation and plan a date!

Also, I got a sneak at the menu, and it's absolutely incredible!!!

Cheers! -Jacqueline.

Last updated: February 09, 2018 08:04

Hi! I pledged through Kickstarter, and I’m just wondering if I missed something as I wasn’t asked for my address or anything? Thanks! Can’t wait to get it!

Thank you! All your personal details will be collected once the campaign is finished at the beginning of March. This ensures that your information is protected until the campaign is successfully funded. Luckily our campaign just reached our goal! (with your help) We'll reach out at the end of the campaign period and arrange getting your reward to you then.

Last updated: February 11, 2018 17:41

What currency will my pledge be collected in?

Your pledge will be collected in the project's native currency, which for us, is Canadian Dollars. If you have questions about foreign currency transactions, we'd recommend reaching out to your financial institution for further clarification.

Last updated: February 13, 2018 06:52

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://handmade-getaway.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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